Refund policy

. Introduction

At Mxazon, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item for a refund or exchange in accordance with the terms outlined in this Refund Policy.

2. Eligibility for Refunds and Exchanges

  • Time Frame: Items must be returned within 7 days from the date of receipt to be eligible for a refund or exchange.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
  • Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

3. Non-Refundable Items

The following items are not eligible for a refund or exchange:

  • Gift cards
  • Downloadable software products
  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, skincare products) that have been opened

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at +919903909333 to request a return authorization.
  2. Package Your Return: Securely package the item(s) in their original packaging and include the proof of purchase.
  3. Ship Your Return: Send the package to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item(s).

5. Processing Refunds

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria.
  • Approval: If the return is approved, we will process the refund to your original method of payment within 7 business days.
  • Notification: You will receive an email notification once your refund has been processed.

6. Late or Missing Refunds

If you have not received your refund within the specified time frame, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.
  4. If you have done all of this and still have not received your refund, please contact us at +919903909333.

7. Exchanges

If you received a defective or damaged item, please contact us at +919903909333 to request an exchange. We will provide instructions on how to return the item and will send a replacement once the return is received and inspected.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at +919903909333.